bat93 Privacy Policy — Your Data, Your Rights

bat93 (referred to as "we", "our" or "bat93" in this document) operates the online gaming platform available at bat93.app. This Privacy Policy describes how bat93 handles the personal information of players in Pakistan who register and use the platform.

By creating a bat93 account and using the platform — including the website, mobile app, sportsbook, Live Casino, Slots, Fish Games and all associated services — you confirm that you have read and understood this Privacy Policy. It should be read alongside the Terms and Conditions, which also form part of your agreement with bat93.

This policy covers all personal data collected from players based in Pakistan, including data collected via JazzCash and Easypaisa transactions, CNIC verification, device usage and game activity. It does not cover data collected by third-party services that bat93 does not control, such as your mobile network provider or payment app.

bat93 collects personal data in several ways — directly from you during registration and account use, and automatically through your interactions with the platform. Below is a clear breakdown of the categories of data we collect:

Every category of data bat93 collects has a specific, legitimate purpose. We do not collect data without a clear reason. Here is what each category is used for:

• Registration data is used to create and operate your account, enable login, send account notifications and provide customer support. Your phone number may be used to send OTP verification codes.
• Identity verification (CNIC) data is used to confirm that you are at least 18 years of age, that you are who you say you are, and to prevent fraudulent registrations. This is a one-time process required before your first withdrawal is processed.
• Payment data is used to process your deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and other supported methods. Payment records are retained for financial compliance purposes.
• Device and access data is used for security monitoring, fraud detection and ensuring that only the account holder can access the account. Login location and device data help detect suspicious access attempts.
• Game activity data is used to operate the platform, process bets and payouts, calculate VIP points and cashback, monitor for bonus abuse, and provide responsible gaming tools such as deposit limits and session tracking.
• Communication data (live chat, email) is retained for quality assurance, training and to provide accurate follow-up on support queries.

bat93 takes data security seriously and has implemented a range of technical and organisational measures to protect your personal information:

• SSL/TLS encryption: All data transmitted between your device and the bat93 platform is encrypted using industry-standard SSL/TLS protocols. This applies to all pages including login, registration, deposit and withdrawal screens.
• Access controls: Personal data is accessible only to bat93 staff who have a legitimate need to access it as part of their role. KYC documents, in particular, are restricted to verification staff only.
• Secure data storage: Player data is stored on secured servers with standard protections against unauthorised access, including firewalls and intrusion detection systems.
• Password security: Account passwords are stored using cryptographic hashing — bat93 staff cannot read your password in plain text. If you forget your password, it must be reset, not retrieved.
• Two-factor authentication: 2FA is available for all bat93 accounts and adds an additional layer of security beyond username and password. It is strongly recommended.

While bat93 applies strong security measures, no online platform can guarantee absolute security against all possible threats. Players should also take reasonable steps to protect their own account — including keeping login credentials private and not sharing OTP codes with anyone.

bat93 does not sell personal data to third parties under any circumstances. We do not share player data with advertising companies, data brokers or marketing platforms. Data sharing is strictly limited to the following categories:

• Payment processors: When you make a deposit or withdrawal, the relevant transaction details are shared with the payment provider — JazzCash, Easypaisa, Raast or your bank — solely for the purpose of processing that transaction. bat93 does not share more data than is required by the payment gateway.
• Identity verification services: If bat93 uses a third-party KYC verification service to assist with CNIC verification, that service processes your identity documents under strict data processing agreements with bat93.
• Game content providers: The studios providing games on the bat93 platform may receive anonymised session data (such as bet amounts and outcomes) for game performance purposes. This data does not include your name, CNIC or contact information.
• Legal and regulatory requirements: bat93 may disclose personal data if required to do so by a valid court order, law enforcement request or other legal obligation. We will attempt to notify affected players before complying where legally permitted to do so.

bat93 processes payments in PKR through JazzCash, Easypaisa, Raast, bank transfer and card payments. The following specific points apply to how payment-related data is handled:

• JazzCash and Easypaisa account numbers associated with your bat93 account are stored securely and used only to process deposits and withdrawals for your account.
• Bank account details provided for bank transfer withdrawals are stored with the same security standards as other personal data and used only for processing your requested withdrawal.
• bat93 does not store full card numbers or card security codes. Card payment processing is handled by the payment gateway provider, which operates independently under its own security standards.
• Transaction records — including deposit amounts, dates and withdrawal history — are retained for financial compliance and audit purposes. This data may be requested if there is a dispute over a transaction.

If you believe there is an error in a financial transaction on your bat93 account, contact customer support immediately with the relevant transaction reference. bat93 aims to investigate and resolve payment disputes within 3–5 business days for standard cases.

bat93 uses cookies and similar local storage technologies on the website and in the mobile app. These are used for specific, functional purposes — not for building advertising profiles or tracking behaviour across unrelated websites.

• Session cookies: Keep you logged in during a browser session so you do not have to re-enter your credentials every time you navigate to a new page.
• Preference cookies: Store your settings — such as your preferred game category or display settings — so the platform remembers them between sessions.
• Security cookies: Help bat93 detect suspicious login attempts and protect your account against unauthorised access.
• Analytics cookies: Collect anonymised data about how the platform is used — which sections are visited most, where users spend time and how the platform performs. This data is aggregated and not linked to individual accounts.

You can manage cookies through your browser settings. Disabling certain cookies may affect your ability to stay logged in or use some platform features. The bat93 mobile app uses equivalent local storage mechanisms that serve the same functional purposes.

bat93 retains personal data for as long as is necessary for the purposes described in this policy. The following general retention principles apply:

• Active account data: Personal data associated with an active bat93 account is retained for the lifetime of the account and is updated as needed to keep it accurate.
• Financial records: Transaction data — deposits, withdrawals and game results — is retained for a minimum period required for financial compliance and dispute resolution purposes.
• KYC documents: CNIC and identity verification documents are retained for the duration of your account relationship with bat93 and for a defined period afterwards as required for compliance purposes.
• Closed accounts: When an account is closed at a player's request, bat93 will delete or anonymise personal data that is no longer needed. Some data — particularly financial transaction records — may be retained for compliance reasons even after an account is closed.
• Inactive accounts: Accounts with no activity for an extended period may have certain data archived or deleted, subject to applicable compliance requirements. bat93 will notify account holders before taking action on inactive accounts where contact information is still valid.

As a bat93 player, you have the following rights over your personal data. To exercise any of these rights, contact bat93 customer support via live chat or email:

bat93 is strictly an adult platform. Persons under the age of 18 are not permitted to register or use the bat93 platform under any circumstances. bat93 uses CNIC verification to confirm the age of all players before withdrawals are processed.

If bat93 discovers that a person under 18 has registered an account, the account will be immediately suspended, all funds will be returned to the original deposit source and all personal data associated with the account will be deleted from our systems.

If you are a parent or guardian and believe that your child has registered on bat93, please contact customer support immediately with relevant details. We will investigate and take prompt action.

bat93 may update this Privacy Policy from time to time to reflect changes in how we handle data, changes to the services we offer or changes in applicable legal requirements. When updates are made, the revised policy will be published on this page with an updated "last updated" date at the top.

For material changes that significantly affect your rights or how your data is used, bat93 will endeavour to notify registered players via their registered email address or through an in-platform notification. However, it remains your responsibility to review this policy periodically.

Continued use of the bat93 platform after any update to this policy constitutes acceptance of the revised terms. If you do not accept a change to this policy, you should stop using the platform and contact support to close your account.

For any questions, concerns or requests related to this Privacy Policy or the handling of your personal data, please contact bat93 customer support through any of the following channels:

• Live Chat: Available 24/7 directly within the bat93 platform and mobile app. Typical response time is under 5 minutes. Live chat is the fastest way to raise a data query.
• Email: [email protected] — use email for formal data rights requests, account deletion requests or complaints that require a written record. We aim to respond within 30 days for formal data requests.

When contacting bat93 about a data request, please provide your registered username and a brief description of the request so support agents can locate your account and handle your query accurately. You may be asked to confirm your identity before a data access or deletion request is actioned.